Client case study: Professional services

  • Marketing strategy development
  • Internal & external communications campaign planning
  • Advertising, PR, social media, events & direct marketing


A well established, multi-million pound professional services firm had recently rationalised its operations and set its strategic and financial objectives for the following five years. The business did not have a marketing team so WTWS was asked to develop the marketing strategy and plan its implementation as an outsourced marketing department.


Our Role

  • Strategy development
  • Project management
  • Partner selection and management
  • Budgetary planning and control

Techniques Used

  • Market mapping
  • Competitor analysis
  • Financial analysis
  • Brand definition
  • Proposition development
  • Communication planning
  • Media planning
  • Creative development

Having been through a number of strategic and structural changes, the first stage was to define the brand personality via a series of workshops with people from across the business. This was critical because as a service business people are key to delivering the brand promise, so external and internal communications have to accurately represent the experience people would have when engaging with the business.

The second stage was to identify profitable target markets by working with the finance team to analyse the net profit derived from different types of work and with the HR team to assess capacity. At the same time as looking at internal factors, we conducted a competitor analysis to help us understand how competing business were positioning themselves and their target markets to ensure our offering would be unique.

The next step was to take the all the above and define our value proposition: Again, this was done via a series of internal sessions to ensure buy-in across the organisation and build the brand from the inside out.

With all the above elements in place, we set about developing an integrated communications plan that incorporates on and offline advertising, PR, social media, events and direct marketing. We also updated the business’ visual identity to effectively position the business and communicate the proposition clearly and effectively to the target market.


The latest advertising campaign has drawn overwhelmingly positive feedback from the senior management team, employees and a number of external professional partners. Media buying and placement has become more efficient and communications are increasingly coordinated which has improved value for money. Furthermore, the senior management team have to spend less time on marketing administration issues as WTWS is coordinating all marketing activities including budget management and reporting.